CC Company Policy
CC cabinets and counter tops are of natural materials, slight color and grain variation should be expected. By purchasing the product, the original purchaser acknowledges that natural wood may vary in texture, color, and wood grain and it may exhibit subtle changes as it ages. Sunlight, smoke, moisture, household cleaners, and other environmental conditions that may cause the materials to vary from their original color and to warp, split, or crack. These variations are considered to be natural and related to the environmental exposure of the product and are not covered under CC warranty.
CC Kitchen Bath, have received opened boxes with many missing pieces. It is customer’s responsibilities to inspect all the products or installations prior to acceptance. All stone are natural, each piece is different and will be variations from showroom samples. Please inspect all merchandise before installing. After installation, customer has to SEAL it again every 6 months for protection on granite or marble tops. A 15% service fee for all the exchanges after ordering, but No return or Exchange on item box has been opened.
Returns of unopened packages are allowed if there are no visible damages. And are returned within 24 hours from the time product is received. A 25% restocking fee will be applied to all returns in original box. A 15% service fee for all the exchanges after ordering, but No return or Exchange on item box has been opened.
Shipping generally takes 2-7 days to our customers, after payment is processed. Customer is responsible for all shipping fees. And shipping quote could be obtained by sending us a estimated weight and zip-code. When shipment is received, customer must check the packing slip to report any missing cabinets or visible damages with the shipping company at that time. Any concealed damages must be reported within 24 hours after received. Digital pictures also need to be provided in order for us to process the claim.
In order for CC Kitchen Bath to honor our listed pricing, customer must have an open and active account with us. Our listed price sheet is not intended for end users, thus you must supply us with an city or occupational business license and also Your EIN, and State Tax Number. Please keep this current and update us on any changes. WE CANNOT OPEN AN ACCOUNT WITH ANY OF THESE MISSING.
Reserves / Inventory
CC Kitchen Bath, cannot reserve products for clients. Our inventory changes everyday and every second, and a piece reserved by one will cause another client to be short. To be fair, we will only pack and reserve orders that has been paid in full with a signed invoice. Just contact us if you have any questions about this.
Sorry! CC Kitchen Bath, do not offer credit at the moment. All sales must be paid in full before pick up or shipping out.